Privacy Policy

1. Information We Collect

We may collect personal and health-related information in the following ways:

• Information You Provide Directly: When you complete intake forms, book appointments, subscribe to newsletters, or engage with our services.

• Clinical & Health Information: As described in our HIPAA Notice of Privacy Practices, we collect Protected Health Information (PHI) when you become a patient or client.

• Automatically Collected Data: As you interact with our website, we may collect metadata including:

• Device type, IP address, and browser type

• Pages visited and actions taken

• Referral sources and search terms

• Approximate location data based on IP address

We use third-party analytics providers to support this tracking.

2. How We Use Your Information

We collect and use personal information to:

• Provide and manage your wellness services

• Communicate appointment updates and service offerings

• Improve our website, services, and client experience

• Send educational content, promotions, and community updates (if you opt in)

• Payment purposes

• Internal management and administrative tasks

We will only use your information for the purposes for which it was collected or as otherwise permitted by law.

3. Sharing and Disclosure

We do not sell your personal information. We may share your information:

• With third-party vendors (e.g., EHR systems, booking tools) who support our operations under strict confidentiality

• To comply with legal obligations or enforce our Terms

• With your consent or at your direction

SMS Communications:
If you opt in to receive text messages from Higher Order Health, we may send you appointment reminders, booking confirmations, service updates, and related communications.

Message and data rates may apply. Message frequency varies.

You may opt out of SMS communications from Higher Order Health at any time by replying STOP. For assistance, reply HELP.

SMS consent and phone numbers are not shared with third parties for marketing purposes. We may share SMS data only with our texting service provider in order to deliver messages.

4. Data Security and Retention

We take reasonable safeguards to protect your personal information from loss, theft, misuse, or unauthorized access. These include administrative, technical, and physical controls. We retain data only as long as necessary for the intended purpose or as required by law.

5. Your Rights & Choices

You may:

• Access, update, or request deletion of your personal information

• Opt out of marketing communications at any time

• Disable your account by emailing us at hello@higherorderhealth.com

Please refer to our HIPAA Notice of Privacy Practices for more information regarding your health information rights.

6. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

7. Policy Updates

We may update this Privacy Policy to reflect changes in our practices. Any changes will be posted on this page with an updated Effective Date.

8. Contact Us

For questions or concerns regarding this Privacy Policy, contact:

Higher Order Health
1501 Belvedere Road, Suite 500
West Palm Beach, FL 33406
hello@higherorderhealth.com